What have you done at a job, either your current one or an earlier one, that you took real pride in? I had one of those experiences this past month.
I was answering the phones in my office on the Friday afternoon before Labor Day; the office manager was out sick, and since the secretary retired, there is no backup. Understand that answering the phones is NOT specifically part of my job description. But I simply can’t stand an unanswered phone at work. (TOTALLY different at home, BTW; that’s why God invented caller ID and the answering machine.) In fact, over a year ago, I specifically requested and got phones that would pick up the main lines.
There’s this woman on the phone, Lauren from ABC News, who calls about 2 pm. She’s working on a series of stories about people who lost their jobs but subsequently started their own businesses. The trick for me is that it’d have to be someone who had waived confidentiality as one of our clients.
As it turned out, at our annual meeting in May, I happened to be seated near the Rosenbergs, for whom I also did some library reference work. They were receiving an award from us for their startup, Moolala, a “self-serve yogurt café.” I pointed Lauren from ABC News to their story, and a couple of others, on our webpage. Then I requested that Lauren send me an e-mail to explain what she wanted, so I could forward her message to our internal listserv. She did, and I did; the director of one of our Long Island centers facilitated the connection between the network and the entrepreneurs.
Lauren had told me the story was going to be on Good Morning America Tuesday morning; this turned out to be incorrect. Instead, the story was on World News Tuesday night. Here it is.
If I hadn’t insisted the phone be answered, the Rosenbergs, and by extension, the organization would have missed an opportunity.
I’m rather happy about this outcome.